A receptionist position is customer-service related, so it is very important to focus on your customer-service skills, and to keep in mind that besides greeting and helping people a receptionist has different technical and administrative-supporting functions.
Herewith you will find some basic but important questions for a job interview:
Why should we hire you?
Previous experience, skills and customer service abilities should help you answer this question. Show how your experience, developed skills and love for the position meet the requirements of the company, support your arguments with very a very detailed explanation about the skills you possess. Do some online research in order to have a better idea of what the real needs of the company are and find out more info about the position you are applying for through an Informational Interview.
Why did you decide to become a receptionist?
Mention how much you love working with people and helping them. How your skills perfectly fit the receptionist profile and how many rewarding experiences you have gained through the years because of the job itself.
What do you generally do when a customer/client comes to you with a question you cannot answer, perhaps because you do not know the answer?
Show how interested you are in learning as much as possible about the company and how fast you expect to adapt yourself to different questions and situations while working with clients. Also mention that whenever an answer to a question is out of your hands you know you can always count on your supervisor.
How do you deal with stress and angry clients?
Always mention how easy it is for you to handle difficult situations not getting stressed. The client is always right and there is always a way to find a diplomatic solution to problems by following the company policy and protocol.
What do you think are the most important abilities a receptionist should always have?
Attitude; a receptionist should always have a friendly and polite attitude towards clients and enjoy working and interacting with people.
What software are you familiar with?
Make a list of the applications you are familiar with before going to the interview and show the interviewer how interested you would be in learning how to use new software.
Did you find yourself in really stressing situations in your previous job?
Be honest about this question. Mention what happened and how you would manage different situations in order to overcome the pressure and give the best results to the company.
Have you worked for many stressing companies/organizations?
Here what they really want to know is: What do you do to overcome day-to-day stress. Mention the level of stress the companies you worked for involved and how you would enjoy each job and challenge and prepare many personal activities in order to relax during your time-off.
There is a chance the interviewer will ask you questions about your technical knowledge. Make a list of all the applications you are familiar with, machines you can use and particular skills you possess (typing speed, languages, etc.) so you can get more interest from your interviewer.
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