A customer service agent position needs to cover different areas of service. An applicant for this position needs the right attitude, to be able to keep a formal and friendly relationship with customer and to be able to give precise answers to clients. A job interviewer should assess all those skills in order to pick the best candidate.
Questions in this type of job interview vary, depending on the needs of the company. Some basic questions are:
Why should we hire you?
In order to answer this question you will have to go through some research. Find out what product/service the company you are applying for deals with, find out more about the position you are interested in and identify the needs of the company so you can give the interviewer clear reasons to hire you.
Why did you leave your previous job?
Be very positive and practical about this. Remember that it is not about the past job anymore but about all the opportunities the job you are applying for has to offer. Make a list of all the things you consider interesting about this company and, in case there was a serious problem that forced you to leave your previous job, do not be afraid to discuss it.
Remember that Customer Service has to do with attitude so do not show the wrong one while talking about your previous job and mind your own body language.
How do you start communication with a client?
Emphasize on your experience dealing with all types of customer and your ability to build friendly and professional relationships from the very beginning.
Tell me of a time you had to deal with an angry customer.
Mention how you can handle stressing situation with the correct attitude balance. Listening and going the extra mile for your customers is important for you. Let your interviewer know that even though you are not dominating you are definitely not passive when it comes to complaints.
Tell me of a time when you had to give your best in order to satisfy your customer.
Remember that a customer service agent is more than ready to complete and exceed the customer´s expectations by combining an appropriate relationship, listening and acting.
Did you ever have to fix a serious problem for a customer? How did it work? Where you successful?
The key-word is flexibility. Show your interviewer how easily you adapt to customers and serious situations in order to detect and solve any problem always taking into account both the customer and the company.
Do you have any questions?
Yes, the answer is always "yes". Remember that the questions you have to ask reflect your expectations of the company you are applying for and it can be your feedback of how the interview went. So do not be shy and ask a few questions. Making a short list before going to the interview always helps.
Remember that technical knowledge is required in order to get a Customer Service Agent job (Computer knowledge, software knowledge, administrative knowledge, data entry, etc.). Languages are also appreciated and give an applicant who fulfills the basic requirements more chances to get the position, so do not forget to mention all that during the interview.
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